In accordance with Portuguese law, online retailers are required to provide clear and accessible information about their products and services, as well as adhere to fair and transparent sales practices. This includes providing accurate product descriptions, pricing information, delivery terms, and return policies. Additionally, consumers have the right to file complaints and seek redress in case of disputes with online sellers.
Alternative Dispute Resolution (ADR) for Online Consumers in Portugal
Portuguese law promotes the use of Alternative Dispute Resolution (ADR) mechanisms to resolve consumer disputes with businesses. ADR offers an extrajudicial means to address conflicts, often providing a faster, more accessible, and cost-effective alternative to traditional court proceedings.
CNIACC: A Center for Consumer Conflict Resolution
ART137, a Portuguese company, is a member of the CNIACC (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo), a national center for consumer conflict resolution. CNIACC provides various services aimed at informing consumers and businesses about their rights and obligations, as well as facilitating the resolution of consumer disputes through mediation, conciliation, and arbitration.
CNIACC Contact Information
- Address: Rua D. Afonso Henriques, 1 4700-030 Braga
- Phone: 253 619 107 (national landline call)
- Email: geral@cniacc.pt
- Website: https://www.cniacc.pt
European Online Dispute Resolution (ODR) Platform
In addition to CNIACC, consumers can also utilize the European Online Dispute Resolution (ODR) platform, an initiative of the European Union. This platform facilitates the resolution of disputes between consumers and online businesses operating within the EU.
ODR Platform Access
Consumers can access the ODR platform through the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show