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Terms and Conditions

1. Scope and Object

These Terms and Conditions regulate the relationship between ART137®, hereinafter referred to as “ART137”, and its customers, hereinafter referred to as “Customer”. By using this website and making purchases, the Customer unconditionally agrees to these terms.

2. Handmade pieces

The pieces are handmade with care and attention to detail. Due to their handmade nature, each item may vary slightly in color, shape and size. These unique characteristics contribute to the charm and individuality of each handmade piece.

For more information, see the following link: Wood and its nature

3. Information and details of the pieces

When we add a piece to the ART137 website, we do so with care to include all the relevant information so that the customer has a perfect understanding of what they are purchasing.

At ART137, we pay special attention to photographs, ensuring a faithful representation of colors. Despite our efforts to display colors as accurately as possible, it is crucial to keep in mind that actual perception will depend on your monitor settings, and we cannot guarantee that the colors displayed on your monitor will accurately reflect the hue of the product when it is delivered.

All dimensions and measurements are approximate, although we strive to make them as accurate as possible.

Although we make every effort to be as accurate as possible, we cannot guarantee that the details or other content on our site are error-free or completely accurate. If a piece purchased from ART137 does not match the description and details shown, please contact us at info@art137.com.

4. Orders and payments

When placing an order, it is crucial that the Customer provides accurate information, including name, address, telephone number and email address. Confirmation of payment is an essential step in order to start processing orders.

We reserve the right to refuse or cancel orders for various reasons, including the unavailability of pieces (with refund of payments) or the detection of pricing errors. In addition, ART137 has the prerogative to cancel a purchase even after acceptance, being exempt from liability for damages or costs, in situations such as:

  • Incorrect or unverifiable billing information.
  • Identification of the order as incorrect or susceptible to fraud.
  • Failure to receive the payment transfer within 5 days of accepting the order.

Please be aware of these conditions, as they are intended to guarantee the integrity and security of the ordering process. If delivery to the address provided is impossible, we will contact you to find a suitable solution.

The payment methods available are:

  • Credit and debit card
  • ATM
  • MbWay
  • Klarna

The deadline for the Customer to confirm payment is 5 working days.

5. Shipping and delivery

ART137 will make every effort to ship the pieces within 5 working days of payment confirmation. Delivery times may vary depending on the customer’s location. ART137 is not responsible for delays caused by events beyond its control.

The Customer will be able to track their order via the link that will be provided by email.

If the order is lost or damaged, ART137 will refund the purchase price, excluding shipping costs.

6. Pricing

The prices of the pieces displayed on the site are subject to change, and ART137 reserves the right to modify prices without prior notice. The values shown at the time of purchase are those in force for that specific transaction.

Pricing errors: It is important to note that, despite our diligence in updating the website, errors in price information may occur. ART137 makes no commitment to offers that contain mistakes and reserves the right to cancel an order should this occur.

7. Shipping costs

Contemporary Jewelry: Free Shipping

When you buy our contemporary jewelry, we offer you the advantage of free shipping. We want you to enjoy your shopping experience without worrying about additional costs. So you can explore and buy our jewelry without shipping charges.

Decoration: Types of costs

Shipping calculated at checkout:
For many of our decorative products, shipping costs are calculated in advance and shown at checkout.

Costs on request due to weight and size:
For larger items, whose weight and dimensions can vary significantly, we choose to calculate shipping costs on request. After making your purchase, we send an email to our carrier requesting a specific quote for the transportation of the item. This ensures that you pay a fair and accurate amount for shipping costs, avoiding unpleasant surprises.

For more information, see the following link: Transportation Quote

8. Piece reservation policy

At ART137, we believe it is important for customers to be able to see the pieces in person before buying them. That’s why we offer the option of reserving pieces for a visit to the atelier.

For more information on our reservation policy, please see the following link: Pieces Reservation Policy

9. Returns and Refunds

The Customer has the right to return their order within 14 days of delivery, provided that the products are in perfect condition and in their original packaging.

The return shipping costs are the responsibility of the Customer, unless the product is defective.

ART137 will refund the purchase price within 14 days of receiving the return.

For more information on our return and refund policy, please see the following link: Return and Refund Policy

10. Intellectual property

All intellectual property rights to the products, designs and content of the website belong to ART137. Unauthorized reproduction of website content is prohibited.

11. Privacy and Personal Data Protection

ART137 is committed to protecting the privacy of its Customers. See our privacy policy for information on how we collect, use and protect your personal data.

For more information on our data protection policy, please see the following link: Privacy Policy

12. Changes to the Terms and Conditions

ART137 reserves the right to change these Terms and Conditions at any time. The changes will come into force once they have been published on the website. The Customer will be notified by email of changes to the Terms and Conditions.

13. Contact

If you have any questions, please contact ART137 by email at info@art137.com or by telephone on +351 966818170.

14. Applicable Law

In the event of a dispute, the applicable law shall be Portuguese law.

By using this website and making purchases, the Customer declares to have read and understood these Terms and Conditions.

 

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