{"id":385,"date":"2022-10-24T21:54:04","date_gmt":"2022-10-24T21:54:04","guid":{"rendered":"https:\/\/art137studio.com\/return-refund-policy\/"},"modified":"2024-05-13T22:00:08","modified_gmt":"2024-05-13T22:00:08","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/art137studio.com\/en\/return-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"

Customer satisfaction is our top priority. If, for any reason, you are not satisfied with your purchase on our website, we will do our best to resolve the issue.<\/p>\n

Returns<\/strong><\/p>\n

If you decide to return a product, please contact ART137 by email or phone within 14 business days from the delivery date.
\nThe returned items must be in the same condition as they were sent. If any damage or signs of use are detected, we reserve the right to refuse the refund or exchange
\nCustomers are responsible for returning the item(s), and the cost of transportation will be borne by the customer. The return must be made with the original packaging and invoice.
\nWe are not responsible for lost returns.<\/p>\n

Refunds<\/strong><\/p>\n

If the return is approved, the refund will be issued in the same payment method used for the original purchase within 7 business days after receiving the returned item. The refund will include only the value of the item and will not include the shipping cost.<\/p>\n

Damaged or Defective Items<\/strong><\/p>\n

Please inspect the item at the time of delivery. If it shows signs or marks of damage, defect, or if it is not the ordered item, please contact us immediately so we can evaluate and rectify the problem.<\/p>\n

Canceling an Order<\/strong><\/p>\n

If you wish to cancel an order, please contact us by email or phone as soon as possible. If the order has not been shipped yet, we will cancel the order and issue a full refund. If the order has already been shipped, you can return it according to our return policy.<\/p>\n

Important Note<\/strong><\/p>\n

Please note that our items are handmade and may have natural variations due to wood being an organic material. These variations are not considered defects but rather part of the beauty and uniqueness of each product. Read more in Wood and its Nature<\/a><\/p>\n

Resellers<\/strong>
\nIf the item was purchased at a store or third-party website, the return\/exchange should be made directly through them. We only process returns and exchanges for items purchased on the ART137 website.<\/p>\n

We are happy to help and answer any additional questions you may have. Please contact us by email or phone.<\/p>\n

info@art137.com
\n+351966818170<\/p>\n

You can send to:
\nTravessa Paraiso 137
\n4420-248 Gondomar, Portugal<\/p>\n","protected":false},"excerpt":{"rendered":"

Customer satisfaction is our top priority. If, for any reason, you are not satisfied with your purchase on our website, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-385","page","type-page","status-publish","hentry"],"yoast_head":"\nReturn and Refund Policy - Art137<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/art137studio.com\/en\/return-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and Refund Policy\" \/>\n<meta property=\"og:description\" content=\"Customer satisfaction is our top priority. If, for any reason, you are not satisfied with your purchase on our website, […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/art137studio.com\/en\/return-refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Art137\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/art137\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-13T22:00:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/art137studio.com\/en\/return-refund-policy\/\",\"url\":\"https:\/\/art137studio.com\/en\/return-refund-policy\/\",\"name\":\"Return and Refund Policy - Art137\",\"isPartOf\":{\"@id\":\"https:\/\/art137studio.com\/en\/#website\"},\"datePublished\":\"2022-10-24T21:54:04+00:00\",\"dateModified\":\"2024-05-13T22:00:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/art137studio.com\/en\/return-refund-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/art137studio.com\/en\/return-refund-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/art137studio.com\/en\/return-refund-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/art137studio.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return and Refund Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/art137studio.com\/en\/#website\",\"url\":\"https:\/\/art137studio.com\/en\/\",\"name\":\"Art137\",\"description\":\"A Art137 \u00e9 uma marca portuguesa, dedicada \u00e0 cria\u00e7\u00e3o de pe\u00e7as feitas \u00e0 m\u00e3o.\",\"publisher\":{\"@id\":\"https:\/\/art137studio.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/art137studio.com\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/art137studio.com\/en\/#organization\",\"name\":\"Art137\",\"url\":\"https:\/\/art137studio.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/art137studio.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/art137studio.com\/wp-content\/uploads\/2022\/12\/logo-art137.svg\",\"contentUrl\":\"https:\/\/art137studio.com\/wp-content\/uploads\/2022\/12\/logo-art137.svg\",\"width\":145,\"height\":56,\"caption\":\"Art137\"},\"image\":{\"@id\":\"https:\/\/art137studio.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/art137\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Return and Refund Policy - Art137","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/art137studio.com\/en\/return-refund-policy\/","og_locale":"en_US","og_type":"article","og_title":"Return and Refund Policy","og_description":"Customer satisfaction is our top priority. If, for any reason, you are not satisfied with your purchase on our website, […]","og_url":"https:\/\/art137studio.com\/en\/return-refund-policy\/","og_site_name":"Art137","article_publisher":"https:\/\/www.facebook.com\/art137","article_modified_time":"2024-05-13T22:00:08+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/art137studio.com\/en\/return-refund-policy\/","url":"https:\/\/art137studio.com\/en\/return-refund-policy\/","name":"Return and Refund Policy - Art137","isPartOf":{"@id":"https:\/\/art137studio.com\/en\/#website"},"datePublished":"2022-10-24T21:54:04+00:00","dateModified":"2024-05-13T22:00:08+00:00","breadcrumb":{"@id":"https:\/\/art137studio.com\/en\/return-refund-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/art137studio.com\/en\/return-refund-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/art137studio.com\/en\/return-refund-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/art137studio.com\/en\/"},{"@type":"ListItem","position":2,"name":"Return and Refund Policy"}]},{"@type":"WebSite","@id":"https:\/\/art137studio.com\/en\/#website","url":"https:\/\/art137studio.com\/en\/","name":"Art137","description":"A Art137 \u00e9 uma marca portuguesa, dedicada \u00e0 cria\u00e7\u00e3o de pe\u00e7as feitas \u00e0 m\u00e3o.","publisher":{"@id":"https:\/\/art137studio.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/art137studio.com\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/art137studio.com\/en\/#organization","name":"Art137","url":"https:\/\/art137studio.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/art137studio.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/art137studio.com\/wp-content\/uploads\/2022\/12\/logo-art137.svg","contentUrl":"https:\/\/art137studio.com\/wp-content\/uploads\/2022\/12\/logo-art137.svg","width":145,"height":56,"caption":"Art137"},"image":{"@id":"https:\/\/art137studio.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/art137"]}]}},"_links":{"self":[{"href":"https:\/\/art137studio.com\/en\/wp-json\/wp\/v2\/pages\/385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/art137studio.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/art137studio.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/art137studio.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/art137studio.com\/en\/wp-json\/wp\/v2\/comments?post=385"}],"version-history":[{"count":3,"href":"https:\/\/art137studio.com\/en\/wp-json\/wp\/v2\/pages\/385\/revisions"}],"predecessor-version":[{"id":1977,"href":"https:\/\/art137studio.com\/en\/wp-json\/wp\/v2\/pages\/385\/revisions\/1977"}],"wp:attachment":[{"href":"https:\/\/art137studio.com\/en\/wp-json\/wp\/v2\/media?parent=385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}